FAQ

We accept American Express, Discover, Mastercard, Visa, and Diner's Club cards. We also accept Amazon Pay, Apple Pay, Meta Pay, and Google Pay.

 

Unfortunately, PayPal is not accepted in our store at the moment.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. 

In most cases, you'll need to talk to your bank about the refund being processed, instead of us. We try to send refunds as fast as possible after verifying the claim.

Yes; you cannot create an account with StyleStrikeMen's. We only use your email to send marketing communications upon consent and send order updates. To do so, just visit this link and follow the instructions on-screen.

 

You are required to provide an email at checkout so that we can send you order updates.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@stylestrikemens.com just in case there’s a problem with your order. Please note that the email may be in your spam or junk folder.

We typically cancel orders if the item you ordered becomes out of stock after you check out or if you request to cancel it. We may also cancel the order if we suspect a stolen credit/debit card, but we will typically email you for questioning before taking action. You can view our order cancellation policy, as well as refund details, here.

You may only cancel an order for 24 hours after placing it. Please email us at support@stylestrikemens.com or text us at +1 (646) 566-4779, or see more support options at our customer service hub.

According to a shipping policy:

"We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for a change."

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to:

• United States
• Australia
• Austria
• Canada
• China
• Czech Republic
• Denmark
• FInland
• France
• Germany
• Hong Kong
• India
• Ireland
• Israel* (Click here for updates)
• Italy
• Japan
• Malaysia
• Netherlands
• New Zealand
• Norway
• Philippines
• Poland
• Portugal
• Qatar
• Russia* (Click here for updates)
• Singapore
• Korea
• Spain
• Sweden
• Switzerland
• Ukraine* (Click here for updates)
• United Arab Ermirates
• United Kingdom

This list was last updated on May 13, 2024, not including our service statuses to Israel, Russia, and Ukraine.

We provide free shipping on all orders over $30.

If your order is not over $30, shipping to the United States is $5.00 and international shipping is $7.00.

Yes! There should be a link to track your order after checkout, as well as in your order confirmation email. If you don't get this link or the link doesn't work, contact customer service.

Yes! You may return an item either for a new item or an order credit worth the value of your item if you file for your return within 30 days of purchase. You must return your item to get a new one or receive your credit.

Customers are responsible for paying shipping and handling expenses up to $12.00 for shipping and $4.00 for handling. A restocking fee is charged as well, between 4-6% of the product(s)'s value. Shipping and restocking costs are tax-free.

Please contact our customer service team via help@yourstorename.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

Damaged or Defective Products & Packages

If your package arrives damaged, or if your product arrives damaged or faulty, you will need to have purchased shipping protection or warranty, respectively. See our shipping policy for more details.

According to the policy, this is how you can determine whether you needed shipping protection or warranty:

_{Shipping Protection vs. Warranty: Which do I qualify for?}

_{You will need to have purchased warranty if:}

• _{Your product is not physically damaged but does not work as intended}
• _{Your product is physically or mechanically damaged in any way as a result of your own actions}

_{You will need to have purchased shipping protection if:}

• _{Your package does not arrive}
• _{Your package was stolen}
• _{Your package is physically damaged}

_{My package and/or product is damaged. How can I tell whether I need shipping protection or warranty?}

• _{If both your package and product are damaged, we can assume the damage occurred during shipping. You will need to have purchased shipping protection.}
• _{If your package only was damaged, we can also assume the damage occurred during shipping. You will need to have purchased shipping protection.}
• _{If your product only was damaged, we can assume it came out of the factory that way. You will need to have purchased warranty.}

 

If this happens, contact customer service to file a claim. Be prepared to show proof of not only the damage or defect, but that the damage has occured in either the package and not the product, the product and not the package, or both (be prepared to show proof that what you claim is true). Untrue claims will automatically be denied and other action may be taken.

Returning an Item

If you simply want to return an item, see the other question in our FAQ about returns. Consider researching our Return Policy for more details.

Incorrect Product(s)

If you did not receive the correct product, that's on us. Please contact customer service with your order confirmation number and proof of purchase. We will send you your correct items in exchange for the incorrect items at no cost to you.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds and order within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card. If there is an excessive delay with your refund, you may want to contact your bank or credit card provider.

Yes! We sell electronic gift cards. We offer discounts for card purchases worth $15.00 or more. See here to purchase one.

We do not sell physical gift cards.

If you are awaiting an approval for a refund or something else on our website, you may want to know when we're working.

We work Monday through Thursday for 8 hours per day. As we have a flexible workplace, we may start as early as 7:00 AM ET and as late as 10:00 AM ET, ending the day as early as 3:00 PM ET or as late as 6:00 PM ET. We don't have other publicly-posted schedules.

Your refund may sometimes come through on a Saturday or Sunday or outside of our potential work hours (7:00 AM ET-6:00 PM ET) due to the system taking a lot of time to process. Your bank also may have different work hours.

These hours apply only to website engineers (people who fix bugs), store managers (people who add products, features, and discounts to the store), and refund reviewers (people who approve or reject refund requests). These hours do not apply to customer service agents, who may be available outside of work hours and may not be available during work hours (customer service agents are still based in the US, though).

We may also have holidays or weeks off.